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Frequently asked questions
Installation troubleshooting - AccountRight 2011 and later
This content has moved to the AccountRight help centre... Go to Install AccountRight
Date Updated: 02/09/2015
Upgrading to the new AccountRight
This content has moved to the AccountRight help centre... Go to Upgrade to the new AccountRight
Date Updated: 23/09/2015
Entering inventory opening balances in AccountRight v19 and AccountEdge
As part of the initial setup of your company file, you need to enter opening balances for any stock that you inventory. This involves entering the value and quantity of items that you have on hand...
Date Updated: 08/07/2015
Payroll 2015 - new compliance changes from 1 April 2015
Payroll 2015 is here! And one of the great benefits of subscribing to businesSUPPORT is being entitled to automatic software updates - including the new Payroll version. MYOB Payroll...
Date Updated: 09/04/2015
Fixing email issues in AccountRight v19 or AccountEdge
If you're having trouble emailing from AccountRight v19 or AccountEdge, let's narrow down your issue: If you're getting an error , see our list of errors and solutions . If...
Date Updated: 21/09/2015
Moving MYOB software to a new computer
This step-by-step guide helps you move your MYOB software to a new computer, along with your customised forms and other templates. If you're Moving from PC to Mac (or vice-versa) , see our...
Date Updated: 25/09/2015
Errors in your company file (AccountRight v19 and earlier)
This support note describes the most common company file errors in AccountRight v19 (an earlier). Options for fixing company file errors: Optimise and verify your company file. These two processes...
Date Updated: 17/09/2015
Downloading updates from my.MYOB
my.MYOB is a secure website that you can log into to download your MYOB software and all available updates.
Date Updated: 29/06/2015
Finding MYOB company files on your computer - AccountRight v19 and AccountEdge
Sometimes there can be so many files on a computer, it becomes difficult to locate the file you need. This support note provides some tips on using the Windows Search tool to help you in that...
Date Updated: 17/09/2015
Receivables reconciliation out of balance in AccountRight v19 and AccountEdge
It is important you often check that your receivables are in balance. This means that the sum total of the amounts your customers owe you as shown on customer cards is equal to the balance of your...
Date Updated: 14/09/2015