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Frequently asked questions
Installation troubleshooting - AccountRight 2011 and later
This content has moved to the AccountRight help centre... Go to Install AccountRight
Date Updated: 04/06/2015
Resources for installing and upgrading to the new AccountRight
This content has moved to the AccountRight help centre... Go to AccountRight help centre
Date Updated: 13/05/2015
Inventory Opening Balances
As part of the initial setup of your company file, you need to enter opening balances for any stock that you inventory. This involves entering the value and quantity of items that you have on hand...
Date Updated: 05/01/2015
Payroll 2015 - new compliance changes from 1 April 2015
Payroll 2015 is here! And one of the great benefits of subscribing to businesSUPPORT is being entitled to automatic software updates - including the new Payroll version. MYOB Payroll...
Date Updated: 09/04/2015
Downloading updates from my.MYOB
my.MYOB is a secure website that you can log into to download your MYOB software and all available updates.
Date Updated: 29/06/2015
Fixing email issues in AccountRight v19 or AccountEdge
Here are the main things which can cause email issues: Email program compatibility Using more than one email program or email address Email errors Other email issues Email...
Date Updated: 25/06/2015
Errors in your company file (AccountRight v19 and earlier)
This support note describes the most common company file errors in AccountRight v19 (an earlier). If you're using the new AccountRight (v2011 or later), see our support note AccountRight 2011-2014...
Date Updated: 27/02/2015
Recording unrealised currency gain/loss
Fluctuations in foreign currency exchange rates which take place after an unpaid invoice or bill has been issued can result in what is known as an unrealised gain or loss. This support note explains...
Date Updated: 30/04/2015
Receivables reconciliation out of balance
It is important you often check that your receivables are in balance. This means that the sum total of the amounts your customers owe you as shown on customer cards is equal to the balance of your...
Date Updated: 09/12/2014
Finding your MYOB company file and back ups on your computer
Sometimes there can be so many files on a computer, it becomes difficult to locate the file you need. This support note provides some tips on using the Windows Search tool to help you in that...
Date Updated: 15/10/2014