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Frequently asked questions
Entering inventory opening balances in AccountRight v19 and AccountEdge
As part of the initial setup of your company file, you need to enter opening balances for any stock that you inventory. This involves entering the value and quantity of items that you have on hand...
Date Updated: 08/07/2015
Payroll 2015 - new compliance changes from 1 April 2015
Payroll 2015 is here! And one of the great benefits of subscribing to businesSUPPORT is being entitled to automatic software updates - including the new Payroll version. MYOB Payroll...
Date Updated: 09/04/2015
Fixing email issues in AccountRight v19 or AccountEdge
If you're having trouble emailing from AccountRight or AccountEdge, let's narrow down your issue: Check the known issues to see if yours is covered. If you're getting an...
Date Updated: 18/11/2015
Setting your default email program or email address
To email from AccountRight v19.6 and later , you need to have Microsoft Outlook 2007 - 2013 (32-bit) installed. For older AccountRight versions, you'll need Microsoft Outlook 2000-2007. To email from...
Date Updated: 29/10/2015
Errors in your company file (AccountRight v19 and earlier)
This support note describes the most common company file errors in AccountRight v19 (an earlier). Options for fixing company file errors: Optimise and verify your company file. These two processes...
Date Updated: 17/09/2015
Recording bank interest and charges
Some bank transactions are not usually known until you receive your bank statement. This support note explains how to record bank interest and charges using ther Bank Entry feature of your...
Date Updated: 04/08/2015
This support note shows you how to issue a credit against a customer's account, and then settle that credit, for example apply the credit against another sale or provide the customer a refund. Need...
Date Updated: 25/06/2015
Downloading updates from my.MYOB
my.MYOB is a secure website that you can log into to download your MYOB software and all available updates.
Date Updated: 29/06/2015
Moving older company files between Windows and Mac
Older company files created on a Windows computer can be accessed on older Mac softweare versions, and vice versa. This support note explains the process and lists the compatible...
Date Updated: 17/09/2015
Setting up loans and making repayments in AccountRight v19 and AccountEdge
This support note explains how to record the receipt of money derived from a loan and also how to record the loan repayments. Here's what's involved: 1. Create a liability account for the loan . 2...
Date Updated: 14/07/2015