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--- NEW SUPPORT NOTE SITES - NOW LIVE ---
- Support notes are moving!
- We're constantly trying to improve our product support. To make it quicker and easier to find your answers, we think all support info should be in one place. So we're moving all support notes to help.myob.com...
- Get help for the new AccountRight
- Using the new AccountRight (v2011 or later)? Check out help.myob.com for how-to topics, online learning, videos, tutorials and lots more...
- AccountRight v19 support notes
- If you're using a classic AccountRight version (v19), your new support note site is open for business...
- AccountEdge support notes
- Need help with AccountEdge? This new support note space is just for you. Product help, videos, troubleshooting and more...
Support notes are moving!
We're constantly trying to improve our product support. To make it quicker and easier to find your answers, we think all support info should be available in one place. That's why we're...
Date Updated: 10/02/2016
Fixing email issues in AccountRight v19 or AccountEdge
AccountRight v19 sends emails through Microsoft Outlook 2007 - 2013 (32-bit), and AccountEdge sends emails through Microsoft Outlook for Mac 2011 or Apple Mail (Mac Mail). Other email programs might...
Date Updated: 05/02/2016
Setting your default email program or email address
To email from AccountRight v19.6 and later , you need to have Microsoft Outlook 2007 - 2013 (32-bit) installed. For older AccountRight versions, you'll need Microsoft Outlook 2000-2007. To email from...
Date Updated: 15/12/2015
Recording bank interest and charges
Some bank transactions are not usually known until you receive your bank statement. This support note explains how to record bank interest and charges using ther Bank Entry feature of your...
Date Updated: 04/08/2015
Errors in your company file (AccountRight v19 and earlier)
This support note describes the most common company file errors in AccountRight v19 (an earlier). Options for fixing company file errors: Optimise and verify your company file. These two processes...
Date Updated: 17/09/2015
Receivables reconciliation out of balance in AccountRight v19 and AccountEdge
It is important you often check that your receivables are in balance. This means that the sum total of the amounts your customers owe you as shown on customer cards is equal to the balance of your...
Date Updated: 14/09/2015
Moving MYOB software to a new computer
This step-by-step guide helps you move your MYOB software to a new computer, along with your customised forms and other templates. If you're Moving from PC to Mac (or vice-versa) , see our...
Date Updated: 25/09/2015
Recording unrealised currency gain/loss
Fluctuations in foreign currency exchange rates which take place after an unpaid invoice or bill has been issued can result in what is known as an unrealised gain or loss. This support note explains...
Date Updated: 30/04/2015
Moving older company files between Windows and Mac
Older company files created on a Windows computer can be accessed on older Mac softweare versions, and vice versa. This support note explains the process and lists the compatible...
Date Updated: 17/09/2015
Downloading updates from my.MYOB
my.MYOB is a secure website that you can log into to download your MYOB software and all available updates.
Date Updated: 29/06/2015